Pre-Order Food Item Policy

Effective Date: ___8.27.26_________________

1. Purpose

The purpose of this Pre-Order Food Item Policy is to provide customers with access to fresher food products prepared in more precise production quantities. Pre-ordered food items are produced and packaged based on confirmed customer orders and are available in either two-pound tubes or five-pound tubes, as applicable.

2. Pre-Order Requirement

All pre-order food item requests must be confirmed before production or fulfillment begins. Once an order is confirmed and placed, the order shall be considered final and binding.

3. Production and Delivery Timeframe

Customers acknowledge and agree that pre-ordered food items may require an estimated production and fulfillment period of thirty to sixty days from the date the order is confirmed and placed. This timeframe is an estimate only and is not guaranteed.

Due to production schedules, ingredient availability, processing requirements, and other operational factors, a pre-ordered item may not be available in time to meet a specific requested delivery schedule or delivery date.

4. Special Order and Separate Ordering Requirement

Pre-ordered food items are considered special-order items and must be ordered separately from any other order being delivered. A pre-order may not be combined with, added to, or included as part of a standard delivery order, recurring delivery order, or any other order scheduled for delivery.

Customers are solely responsible for placing special-order pre-orders as a separate transaction. Any attempt to include a pre-ordered item with an existing or pending delivery order may result in processing delays, rejection of the pre-order request, or separate handling at the sole discretion of the business.

Once a special-order pre-order has been completed and the customer has been notified that it is finished and ready, the completed order may, at the discretion of the business, be added to a scheduled delivery order if delivery is available and properly arranged within the applicable pickup period.

5. Pickup, Abandonment, and Non-Refundability

When a special-order pre-order is finished and ready for pickup, the customer will be notified using the contact information provided with the order. The customer must pick up the completed order within fifteen calendar days from the date of that notification.

If the completed order is not picked up within that fifteen-day period, the order shall be deemed abandoned. An abandoned order remains final and non-refundable, and the customer shall not be entitled to any refund, credit, replacement, exchange, chargeback, or other compensation.

A daily holding charge equal to five percent of the total order price shall accrue for each calendar day that the completed order remains unclaimed after the fifteen-day pickup period has ended.

6. No Refunds, Cancellations, or Disputes

Once a pre-order has been confirmed and placed, the order is non-refundable, non-cancelable, and not subject to dispute by the customer for any reason related to production, timing, delivery scheduling, or fulfillment. Because pre-ordered food items are produced specifically for confirmed orders, no refunds, credits, chargebacks, cancellations, exchanges, or order reversals shall be permitted after confirmation.

All sales are final once the order is confirmed and placed. Absolutely no refunds will be issued.

7. Customer Acknowledgment

By confirming and placing a pre-order, the customer acknowledges that they have read, understood, and agreed to this policy, including the estimated thirty-to-sixty-day production timeframe, the possibility that the order may not meet a requested delivery schedule, the requirement that special-order pre-order items be ordered separately from any delivered orders at the time the pre-order is placed, the option for a completed special-order pre-order to be added to a scheduled delivery only after it is finished and ready, subject to business approval and delivery availability, the requirement to pick up or otherwise arrange for receipt of a completed order within fifteen calendar days from the date the customer is notified that it is finished and ready, the daily holding charge equal to five percent of the total order price for each calendar day the completed order remains unclaimed after the fifteen-day pickup period has ended, the abandonment of any order not timely picked up or otherwise arranged for receipt, and the strict no-refund and no-dispute terms stated herein.