Policy Read before your purchase
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I agree to a “no Refund Policy" before the "Pay" button becomes active and final payment made. All sales are final, absolutely no refunds under any conditions.
By completing this purchase, the Buyer unconditionally accepts these terms and waives the right to any refund or return under any circumstance due to the frozen food custom/one-of-a-kind items being sold.
This is a custom/one-of-a-kind item (frozen food). As it cannot be resold, it is sold 'as-is' with a strict no-return. This policy is on the web site under the heading “policy” for transparency.
I agree with a “no Refund Policy" before the "Pay" button becomes active and final payment made.
All Materials used are meat and vegetable products and are common and universal. I understand any variation in color; appearance will fall under the 'as-is' with a strict no-return and no refund.
All products are in cases, either a 2Lb or 5Lb tubes inside the case as described on the web site for clarity.
If any problems exist with wrong item or a defective product must be reported on delivery day with no exception. This is a frozen custom/one-of-a-kind item to fix any situation time is a factor. Email: raawenergy@yahoo.com call 732-414-1446
A form to print is on the web site for this issue for your convenience.
Delivery: Discrepancies must be confirmed by the customer, driver and Co-Op leader 3 sources, and claim filed on the delivery day. It’s mandatory that the customer sends an email that day through the web site email system where the order was placed. NO exceptions. “This identifies the order immediately so we can help the purchaser.”
I have read and agree to: Only Raaw Energy can deliver. No tracking number will be available or issued. We use our own system of pictures of labels we make and our own vans and keep records also GPS to help prove delivery. If picking up at a delivery location (co-op) it is your responsibility to get it and this will be reflected in the gps for that day.
We will not be responsible after the food is dropped off at the location it is considered checked and approved and all products are present by the co-op leader. This also falls under the 'as-is' with a strict no-refund policy. No claim can be filed after the delivery.
CO-OPS for customers: It is your responsibility to pick up your food on the delivery date & time specified and follow the rules. You must know in advance where and when to pick up your order. The information is clearly put on the web site where you make the purchase.
WARNING: If you do not show up, you lose your food order, and the privilege of using our Co-Op delivery system.
To resolve any issues:
To address any issues, we must have a record of your order discrepancy. Without this we cannot help fixing any problem. We strive to have things run smoothly. When and if they do not, we can work together to correct it.
Recalls: Purchasers with any recalls must be returned to Adelphia NJ for proper disposal, I understand this before I pay for my order, and is strictly enforced. No credit will be issued without bring the food back.
Only store credit will be given if acepted.
Due to the nature of raw meat, it is normal to have bacteria unless it is cooked.
I agree with raw feeding for my dog and acknowledge that bacteria can be present in the food.
If a recall is issued I THE PURCHASERB will not expect a refund AND Only the purchaser can bring the food back and only store credit will be issued.
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SAFETY & MOVING FORWARD
At RAAW ENERGY, our commitment to doing what’s right has always guided our decisions.
Earlier this year, we experienced a product recall. It was a challenging moment for our
small team — customer service was disrupted, and some of our dedicated staff were temporarily
laid off. We deeply value the people behind RAAW ENERGY, and this experience had a meaningful
impact on all of us.
The recall was the result of bacteria identified during required safety testing. From the
start, we worked closely with the FDA and followed all safety and reporting guidelines to
ensure the situation was handled responsibly.
Since then, we’ve taken important steps to move forward and strengthen our processes:
• Streamlining our product selection so we can focus even more closely on quality
• Enhancing sanitation and food safety practices
• Renewing our commitment to continuous improvement at every stage
Food safety isn’t just a priority — it’s an ongoing responsibility we take seriously every
single day.
OUR PROMISE TO YOU
At RAAW ENERGY, we are committed to:
• Thoughtfully crafted, high-quality nutrition
• Fair and responsible pricing
• Clear communication
• Always learning, improving, and raising the bar
Thank you for being part of the RAAW ENERGY community. We appreciate your continued
support and the opportunity to move forward together.